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Answers to our most frequently asked questions

How long will I be without my device?

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Turbo Gadget Repair HQ. We Strive that 90% of repairs booked via our Mail-in Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours. 

Will I be updated throughout the repair process?

At Turbo Gadget Repair we understand that customer communication is our top priority. We have a specially designed system in order to automatically update you every step of the way via email and SMS. These are real time updates so that you are kept in the loop along the way so you know exactly where in the process your device is. 

Is my data safe during the repair?

Yes. Your privacy and data security are extremely important to us. We follow strict protocols to ensure your personal information stays protected at all times.

I Have A Busy Schedule, Can You Accommodate?

Yes at turbo gadget repair we know that life can be hectic, that's why we offer mail-in repair and our customer support team is available from Monday thru Saturday 10am to 10pm 

Am I Able To Speak To Someone - Or Can I Only Book Online?

 YES! Turbo Gadget Repair has a full customer service team ready to help with your requests and are available Monday thru Saturday 10am to 10pm  

You are able to get up to date information on the latest pricing and service availability. 

Will You Wipe My Device?

We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.

What types of devices do you repair?

We repair everything! smartphones, tablets, laptops, desktops, gaming consoles, smartwatches, and more. Whether it’s an iPhone, Galaxy, MacBook, or PlayStation, our certified techs have it covered.

Do you use original or aftermarket parts?

We use OEM-quality parts or premium-grade alternatives that meet or exceed manufacturer standards. All parts are backed by warranty for quality assurance.

Is there a warranty on repairs?

Yes! All repairs come with a limited warranty (typically 90 days or less) covering parts and labor. If something doesn’t hold up, we’ll make it right.

Can you recover data from a damaged device?

In most cases, yes. Our technicians can perform data recovery on devices that are physically damaged or non-booting. We’ll evaluate your device and give you the best possible recovery options.

Do you offer any diagnostic services?

absolutely. We provide free or low-cost diagnostics depending on the device and issue. We’ll always let you know the problem and price before starting any work.

What is the best way to package my device to send it in?

We recommend that you wrap your device in bubble wrap several times, ensuring full coverage, and then place it securely in a sturdy box. This provides ample protection during transit and helps prevent damage.

Do I need to send my charger with my device?

No, you don’t need to send your charger for most devices—we keep a wide variety of chargers on hand. However, if you’re sending in a laptop, we do recommend including the charger so we can verify it’s functioning properly and ensure compatibility during testing.

What is your abandonment policy?

We hold to a 90-day device abandonment policy.

  • If we contact you for repair approval and receive no response within 90 days, we will ship the device back un-repaired and charge you for return shipping.

  • If the repair is completed and there is an unpaid balance, and we do not hear from you within 90 days, the device will be considered abandoned and become the property of Turbo Gadget Repair.

Please ensure your contact information is accurate during checkout. We are not responsible for failed communication due to incorrect details. If you’re facing payment issues, please reach out—we’re always willing to work with you to avoid abandonment situations.

What if you damage my device further?

Accidental damage during repair is extremely rare, but if it occurs, we will immediately contact you to discuss next steps. This may include options such as a replacement device, reimbursement, or other resolutions, depending on the situation. Each case is handled individually, and we are committed to working with you to reach the best possible outcome.

Can you fix my device if I’ve already taken it to another shop and they broke it?

Yes—accidental damage repairs are our specialty. If another shop has caused further damage to your device, we’ll do everything we can to get it functioning again. While we can’t guarantee the device is fixable and our warranty doesn’t cover prior third-party work, we will provide you with honest diagnostics, transparent pricing, and the most time-efficient options available to get you back up and running.



Frequently Asked Questions

Others

How long will I be without my device?

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Turbo Gadget Repair HQ. We Strive that 90% of repairs booked via our Mail-in Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours. 

Will I be updated throughout the repair process?

At Turbo Gadget Repair we understand that customer communication is our top priority. We have a specially designed system in order to automatically update you every step of the way via email and SMS. These are real time updates so that you are kept in the loop along the way so you know exactly where in the process your device is. 

Is my data safe during the repair?

Yes. Your privacy and data security are extremely important to us. We follow strict protocols to ensure your personal information stays protected at all times.

I Have A Busy Schedule, Can You Accommodate?

Yes at turbo gadget repair we know that life can be hectic, that's why we offer mail-in repair and our customer support team is available from Monday thru Saturday 10am to 10pm 

Am I Able To Speak To Someone - Or Can I Only Book Online?

 YES! Turbo Gadget Repair has a full customer service team ready to help with your requests and are available Monday thru Saturday 10am to 10pm  

You are able to get up to date information on the latest pricing and service availability. 

Will You Wipe My Device?

We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.

What types of devices do you repair?

We repair everything! smartphones, tablets, laptops, desktops, gaming consoles, smartwatches, and more. Whether it’s an iPhone, Galaxy, MacBook, or PlayStation, our certified techs have it covered.

Do you use original or aftermarket parts?

We use OEM-quality parts or premium-grade alternatives that meet or exceed manufacturer standards. All parts are backed by warranty for quality assurance.

Is there a warranty on repairs?

Yes! All repairs come with a limited warranty (typically 90 days or less) covering parts and labor. If something doesn’t hold up, we’ll make it right.

Can you recover data from a damaged device?

In most cases, yes. Our technicians can perform data recovery on devices that are physically damaged or non-booting. We’ll evaluate your device and give you the best possible recovery options.

Do you offer any diagnostic services?

absolutely. We provide free or low-cost diagnostics depending on the device and issue. We’ll always let you know the problem and price before starting any work.

What is the best way to package my device to send it in?

We recommend that you wrap your device in bubble wrap several times, ensuring full coverage, and then place it securely in a sturdy box. This provides ample protection during transit and helps prevent damage.

Do I need to send my charger with my device?

No, you don’t need to send your charger for most devices—we keep a wide variety of chargers on hand. However, if you’re sending in a laptop, we do recommend including the charger so we can verify it’s functioning properly and ensure compatibility during testing.

What is your abandonment policy?

We hold to a 90-day device abandonment policy.

  • If we contact you for repair approval and receive no response within 90 days, we will ship the device back un-repaired and charge you for return shipping.

  • If the repair is completed and there is an unpaid balance, and we do not hear from you within 90 days, the device will be considered abandoned and become the property of Turbo Gadget Repair.

Please ensure your contact information is accurate during checkout. We are not responsible for failed communication due to incorrect details. If you’re facing payment issues, please reach out—we’re always willing to work with you to avoid abandonment situations.

What if you damage my device further?

Accidental damage during repair is extremely rare, but if it occurs, we will immediately contact you to discuss next steps. This may include options such as a replacement device, reimbursement, or other resolutions, depending on the situation. Each case is handled individually, and we are committed to working with you to reach the best possible outcome.

Can you fix my device if I’ve already taken it to another shop and they broke it?

Yes—accidental damage repairs are our specialty. If another shop has caused further damage to your device, we’ll do everything we can to get it functioning again. While we can’t guarantee the device is fixable and our warranty doesn’t cover prior third-party work, we will provide you with honest diagnostics, transparent pricing, and the most time-efficient options available to get you back up and running.